Last updated: September 2026
Mr Wivey Tech Services provides home and business technology support, remotely and on site, across Wiveliscombe and West Somerset. Work is agreed with you before it starts.
Home support is £60 for the first hour (minimum charge) and £45 per hour thereafter. Business support is £85 for the first hour and £65 per hour thereafter, or £55/£50 per hour on the Business Priority and Priority Plus monthly plans. Time after the first hour is charged in 30-minute blocks. No VAT is added. Parts and hardware are charged at cost and quoted in advance. Payment is due on completion unless otherwise agreed.
Please give at least 24 hours' notice if you need to cancel or rearrange a visit. A wasted callout where no one is home may be charged at the first-hour rate.
Please back up your important files before any work begins. I take reasonable care at all times, but I cannot accept responsibility for loss of data on equipment that is already faulty. Data recovery is attempted on a best-efforts basis with no guarantee of success.
Some faults cannot be fixed economically. If that turns out to be the case I will tell you honestly and you will only be charged for the time spent diagnosing. Hardware supplied carries its manufacturer's warranty.
Liability for any claim is limited to the amount paid for the work concerned. Nothing in these terms limits liability for death, personal injury or anything else that cannot lawfully be excluded. Your statutory consumer rights are unaffected.
Questions about these terms? Call 01823 665338 or email hello@mrwivey.co.uk. These terms are governed by the law of England and Wales.